Welcome to the Important Documents section of our website. Here you will find all the essential documents and forms and work health and safety policies and procedures you need as a client or visitor of Moffatt Psychology. This page is designed to provide you with easy access to all necessary documentation related to our services, ensuring a transparent and efficient experience.
Essential Documents and Forms
- Intake Forms: Initial forms required for new clients prior to their first appointment.
- Client Confidentiality and Consent: Documents outlining the consent for treatment and use of personal information.
- Service Agreements: Essential contracts and agreements for the delivery of psychological services.
- Emergency Contact Information: Guidelines on who to contact in case of an emergency during or outside business hours.
- Incident Report Form:
Work Health and Safety Policies and Procedures
1. Health and Safety Policy
- Objective: To ensure the health, safety, and welfare of all employees, clients, and visitors.
- Details: Outlines commitment to complying with the Work Health and Safety Act 2011 and all relevant regulations.
- Implementation: Regularly review and update safety protocols, provide necessary training to staff, and ensure all employees understand their health and safety responsibilities.
2. Incident Management Policy
- Webpage: Incident Management Policy
- Objective: To provide a systematic approach to managing incidents to minimize harm and risk.
- Details: Procedures for reporting, recording, and investigating incidents to prevent recurrence.
- Implementation: Clear guidelines on immediate actions, documentation procedures, and steps for a thorough investigation. Regular incident drills and staff training are conducted.
3. Risk Management Policy
- Webpage: Risk Management Policy
- Objective: To systematically identify, assess, and control risks to health and safety in the workplace.
- Details: Outlines the process for risk assessment, how risks are prioritized, and what measures are taken to control them.
- Implementation: Perform regular risk assessments and audits. Engage employees in identifying potential risks and developing mitigation strategies.
4. Emergency Response Procedures
- Objective: To ensure a prompt and effective response to emergency situations.
- Details: Define roles and responsibilities during an emergency, evacuation procedures, communication plans, and emergency contact information.
- Implementation: Frequent emergency drills, clearly marked emergency exits, and accessible emergency kits.
5. Training and Induction Policy
- Objective: To ensure all new employees and existing staff are adequately trained in WHS policies and procedures.
- Details: Comprehensive induction program for new hires, ongoing training and upskilling for all staff.
- Implementation: Scheduled training sessions, including first aid, fire safety, and specific mental health-related safety procedures.
6. Client Confidentiality and Consent
- Webpage: Client Confidentiality and Consent
- Objective: To protect the privacy and confidentiality of client information.
- Details: Guidelines on secure handling, storage, and sharing of client information, in compliance with relevant privacy laws.
- Implementation: Regular audits of information management systems and staff training on confidentiality protocols.
7. Complaints Management Policy
- Webpage: Complaints Management Policy
- Objective: To handle complaints efficiently and effectively, ensuring they are resolved in a fair and timely manner.
- Details: Steps for lodging complaints, how they are investigated, and resolution procedures.
- Implementation: Clear communication to clients on how to lodge complaints, staff training on complaint handling, and regular review of complaint management procedures.
8. Ergonomics and Workspace Safety
- Objective: To minimize injury and improve comfort and efficiency through ergonomic workplace design.
- Details: Assessments and regular updates of workstations to ensure they meet ergonomic standards.
- Implementation: Regular ergonomic assessments, provision of ergonomic furniture and equipment, and educating staff on best ergonomic practices.
9. Sanitation and Infection Control Policy
- Webpage: Sanitation and Infection Control Policy
- Objective: To maintain a clean and hygienic workplace to protect against infection and illness.
- Details: Procedures for regular cleaning, sanitizing common areas, and handling potential biohazards.
- Implementation: Regular cleaning schedules, availability of hand sanitizers, and proper waste disposal protocols with detailed guidelines on hygiene practices.
10. Mental Health and Well-being Policy
- Webpage: Mental Health and Well-being Policy
- Objective: To support the mental health and well-being of employees and clients.
- Details: Access to mental health resources, regular well-being check-ins, and a supportive work environment.
- Implementation: Provide access to Employee Assistance Programs (EAP), regular well-being workshops, and maintaining an open-door policy for mental health concerns.
11. Website Policy
- Webpage: Website Policy
- Objective: To ensure the proper usage, access, and management of the Moffatt Psychology website.
- Details: Outlines the acceptable use policy, privacy policy, and terms of service for the website.
- Implementation: Regular updates to the website to ensure compliance with current laws and regulations, monitoring website usage, and providing clear communication regarding user responsibilities and rights.
By implementing these WHS policies and procedures, Moffatt Psychology can ensure a safe, healthy, and supportive environment for both staff and clients.